Frequently Asked Questions - FAQ

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iVelocity Customer Support available at 24*7. If any query or issued. Reach Us within 4 hours team will resolve the issue.

  • Best In Class Ticketing System
  • Transparency in status updates from the field teams
  • Realistic ETR
  • Controls on repeat issues

 

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A leased line is a dedicated internet connection service that enterprises can avail to transfer data & voice. We at iVelocity deal with data. When you opt for a leased line connectivity you will be given an unshared network which will enable high speed and even upload and download speeds. For New Connection Leased Line

  • Leased line is dedicated or otherwise an unshared network. Other companies or businesses in your locality doesn’t share the bandwidth. Hence it doesn’t fluctuate as they have fixed dedicated bandwidth.
  • As a customer you are highly empowered in a leased line set up as you can define the minimum service level you want the operator to work on. We at iVelocity always deliver at 99.95% uptime

We are the only broadband service designed for enterprises. All our broadband customers are connected on a ring architecture offering the highest up time and managed services.

  • We are proud about our management eco system. We are the only company in this space to embrace technology which enables a transparent service to a customer
  • We never let the customer make a buying mistake. If we think we cannot cater or meet your expectations, we will not make false promises
  • Transparency to the customer on the ticket status – Ticket logging, field team deployment, OTDR shooting, link up confirmation
  • Our teams proactively patrol & fix issues. Repeat complaints is a performance metric for operational teams
  • Mesh architecture & proactive alerts from NMS tool
  • Monthly performance metrics shared to our customers by our data team
iVelocity - FAQ

iVelocity Best Internet Service Provider, High Speed Internet, Enterprise Broadband and Enterprise Leased Line Connection with Lowest Price…

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